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November 25, 2014

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Strategic Planning : Goal 5

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Library Closed Thursday, Nov. 27

All locations of The Seattle Public Library and the book drops at the Central Library will be closed on Thanksgiving, Thursday, Nov. 27.

Goal 5: Foster an Organizational Culture of Innovation

Summary

A.

Build Library staff and institutional capacity to innovate

 

Integrate Library collections, services and programs through collaboration and teamwork across work groups

 

Actively experiment to better serve patrons, implementing successful pilot projects more widely over time

 

Train all staff to be effective promoters of Library resources and services

 

Create a tech-savvy environment where all staff keep pace with advances in the world of information services

B.

Use rigorous analysis to provide a positive user experience

 

Upgrade tools for collecting, analyzing and sharing patron statistics, customer feedback, demographic and market research to inform decision-making

 

Establish effective channels for staff and the public to communicate experiences and insights about ways to improve service

 

Develop staff expertise to identify and track major Seattle lifestyle trends so the Library can best align resources with evolving community needs and interests

C.

Manage change with flexibility

 

Adapt or pioneer service models that revolutionize the way the Library serves its patrons

 

Assess service strategies and staffing models regularly to ensure the Library is using public dollars wisely to meet the needs of the community

D.

Communicate and celebrate progress

 

Provide regular updates of progress in implementing this plan to the Library board of trustees, civic leaders and the public

 

Celebrate accomplishments with staff and community members

 

Summary of Goals and Objectives

Goal 1

Goal 2

Goal 3

Goal 4

 

Read the complete Strategic Plan

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